Nirnal Water Filter (“nirnal.in”) provides a comprehensive set of features to you on its website www.nirnal.in, subject to the following terms of use and conditions. If you visit or shop at nirnal.in or click on the links provided by nirnal.in in its promotional email, you accept these terms of use, guidelines, agreements and conditions (hereafter “terms”). These terms shall become applicable when you subscribe to any special promotional emails, or click to use any of the touch points such as Chat, Web forms and Click-to-call (including those provided by third party service providers) on nirnal.in You will also be subject to the “Terms” of any current or future nirnal.in service or business e.g NirNal Water Filter The following “terms” will control and prevail should you begin using the website or its components including applications; widgets and forms hosted or managed by nirnal.in or its third party service providers.

Definitions

Definition of “website” is observed as at http://en.wikipedia.org/wiki/Website and the web pages can also be rendered on all the connected devices such as Computer, Tablet Computer, Smart Phone or other devices such as E-Reader, Digital displays, Television etc. Please read the entire “terms” carefully.

“Conditions” means these terms and conditions and the Special Conditions; “Product” means a product displayed for sale on the Website; “Product Description” means that part of the Website where certain details and terms and conditions in respect of the individual Product are provided; “Special Conditions” means the terms and conditions in the Product Description; “Users” means the users of the Website collectively; “Personal Information” means the details provided by you on registration; “We/us” means nirnal.in; “Website” means the website located at www.nirnal.in or any subsequent URL which may replace it; “Cookies” means small text files which our Website places on your computer’s hard drive to store information about your shopping session and to identify your computer; and “You” means a user of this Website.

OUR GENERAL TERMS AND CONDITIONS OF SALES & SERVICE

These General Terms and Conditions of Sale & Service apply to your use of the nirnal.in website at www.nirm.com (the “website”) and to any order you place with M/s Nirnal Water Filter. The Website Terms apply regardless of how you access the Website, including any technologies or devices by which makes the Website available to you. You must read these Websites Terms carefully.

You must read these General Terms and Conditions of Sale & Service carefully. By placing an order through the website, you confirm that you have read, understood and agreed to these General Terms and Conditions of Sale & Service in their entirety. If you do not agree to these General Terms and Conditions of Sale & Service in their entirety, you must not order any product or service through the website

OPENING AN ACCOUNT AND PLACING AN ORDER:

You can place an order on nirnal.in as a guest or by opening an account with nirnal.in. While doing this process you will have to provide us with some compulsory personal information.

Please see our Privacy and Cookie Policy for more information on how your personal information will be used.

Registrations:

You warrant that all information and details provided by you to us (including on registration) are true, accurate and up to date in all respects and always. You can update or correct your details at any time by going to Your Account.

When you create an account, we may provide you with and/or ask you to use passwords or other means to allow you to access certain areas of the Website and/or to maintain your account security. It is your responsibility to maintain the confidentiality of your password and account information. nirnal.in shall not be liable to any person for any loss or damage which may arise because of any failure by you to protect your password or account. Should you become aware of or suspect any unauthorised use of your password or account please contact us.

Orders

Placing an order:

The technical steps required to create the contract between you and us are as follows:

You place the order for your products on the Website by pressing the add to cart button at the end of the checkout process. You will be guided through the process of placing an order by a series of simple instructions on the Website.

We will send to you an order acknowledgment email detailing the products you have ordered. This is not an order confirmation or order acceptance from nirnal.in.

As your product is shipped from our warehouse we will send you a despatch confirmation email/SMS/Call.

Order Acceptance:

Please note that completion of the online checkout process does not constitute our acceptance of your offer to purchase products or services from us. Our acceptance of your order will take place only when we dispatch the product(s) or commencement of the services that you ordered from us.

We will notify you by email as soon as possible to acknowledge that we have received and are processing your order. The duration of our contract with you will start from when you order and we take payment and dispatch the products, until the last day of your right to cancel.

Order Non-acceptance:

Non- Acceptance of an order may be a result of one of the following:

• The product you ordered being unavailable from stock.

• Our inability to obtain authorisation for your payment.

• The identification of a pricing or product description error.

• You not meeting the eligibility to order criteria set out in the main Terms & Conditions.

in all the above situations, we will not process your order, inform you of this in writing (including email) and, if you have already paid for the product or service, refund you in full as soon as reasonably possible

PRODUCT AND SERVICE DESCRIPTIONS

nirnal.in attempts to be as accurate as possible with regards to the products and services offered on nirnal.in However, nirnal.in does not warrant that product descriptions or service descriptions and other contents on this website are accurate, complete, reliable, current and error-free. The photographs, videos or audio clips or some other graphics of a product/service along with specifications and overviews are indicative in nature and often are not the same products or services we offer on nirnal.in, due to emissions or errors. As a user, you make a complete and independent assessment before purchasing a product or service from nirnal.in. For any additional help, you may visit our other sections of the self-help website with your questions and seek help from our contact center. If a product/service offered by nirnal.in is not as described, your sole remedy is to it in the unused condition without any additional claims. For more information, see our Replacement Policy.

Orders will only be accepted if there are no material errors in the description of the goods or services or their prices as advertised on this website.

The prices offered on nirnal.in are final and binding except when nirnal.in admits that there were errors in publishing the prices on the website prior to shipment. Except where noted otherwise, the Standard Price displayed for products or services on our website represents the full retail price listed on the product/service itself, suggested by the manufacturer or supplier/service provider or estimated in accordance with the standard industry practice or the estimated retail value for a comparably featured item offered elsewhere. The Standard Price is a comparative price estimate and may or may not represent the prevailing price in every area on any particular day. For certain items/services that are offered as a set, the Standard Price may represent “Bundle Price”, which means the aggregate of the manufacturer/supplier/service provider’s estimated or suggested retail price for each of the items/services included in the set.

With respect to the products/services sold by nirnal.in, we cannot confirm the price of an item/service until you order; however, we do NOT charge your credit card until after your order has entered the shipping process. Despite our best efforts, a small number of the items or services in our Catlog may be mispriced. If an item’s correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such `.

All orders are subject to the acceptance by the carrier for delivery to the shipping address chosen by you at the time of ordering

All prices displayed on nirnal.in will be in Indian Rupees when the website is accessed from India. The prices in US Dollars may not be displayed when the website is accessed from outside India, but we accept the order through mail/SMS/Call(Courier by Different mean of transport) . nirnal.in does not accept orders in any other currency except in Indian Rupees if ordered in India or any other countries . nirnal.in does not accept orders in any other currency except in US Dollars if the order is placed outside India. nirnal.in identifies the

geographies through Internet Protocol (IP) address. Irrespective of the ordering destination as detected by IP Address, the end deliveries will always happen only in India unless or otherwise notified to you in writing.

Actual packaging may vary from that shown on the website.

The weights, dimensions, and capacities shown on the website are approximate only.

Whilst we try to display the colours of our products accurately on the website, the actual colours you see will depend on your computer monitor or on your portable devices such as a mobile phone or a Tablet PC and we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the product on delivery.

All items are subject to availability. We will inform you as soon as possible if the product(s) or service(s) you have ordered are not available and we may offer the alternative product(s) or service(s) of equal or higher quality and value.

nirnal.in offers “Goodwill” exchange which may be exercised by the Buyer or the Recipient of the Gift. By placing an order on nirnal.in, the Buyer agrees that the Recipient may opt for replacement in accordance with the Replacement policy.

Payment Terms

During the checkout process, you will be asked to enter your payment details. By completing your payment details you confirm that the credit or debit card being used is yours. All fields indicated as compulsory must be completed. Please note that we may collect and store your information, using an encrypted secure payment mechanism and will only use your information in accordance with our Privacy and Cookie Policy.

nirnal.in will accept the following payment terms for all orders placed online by the customers:

Credit card/Debit card/Net Banking:

Master/Visa Credit cards and Debit cards, Net Banking from most of the banks in India. You need to have your own Credit Card or Debit Card with relevant information such as Credit Card billing address, Credit Card/Debit Card Number, name written on the Credit/Debit card, expiry date, billing address with Pin code (Zip code) and Verified by Visa/ Master card Secure Code password to complete the authenticated payments through our payment gateway which is safe and secure.

We do not store your card information except the last four digits of your credit/debit card for security purposes.

If you prefer to make the payment through Net Banking, you need to have your bank account login and password and transaction passwords to complete the transaction. nirnal.in does not allow you to use third party credit/debit cards or personal bank accounts even if they authorize you. We don’t accept American Express and PayPal payments as of now.

In case of a High-Value Order, we may ask you to produce additional documents such as an ID Proof (Voter ID Card, PAN Card or Passport) and a front copy of the Credit/Debit Card displaying your name and a credit card statement with your billing address.

Cash on Delivery:

Cash on Delivery (COD) is not available currently.

All products ordered will remain the property of M/s NirNal Water Filter until we have delivered the products to the address specified by you. If your payment is not received and you have already received the products you ordered from us, you must pay for or return those products to us in accordance with our reasonable return instructions and in the same condition that you received them at your own expense. If you do not do this within 7 days of the date on which we cancel your order, we may collect or arrange for collection of the products at your expense. We reserve the right to charge you for any and all damage to (or other adverse interference with) any products that are the subject of an unpaid order.

DELIVERY TIME AND CHARGES

Delivery time and Charges

Delivery time vary depending on the type of products ordered. Delivery time is mentioned on the website against each item and is given as accurately as possible but cannot be guaranteed to be exact in nature due to circumstances beyond our control like bad weather natural disasters, political unrest, package missing from courier etc.

If you experience an abnormal delay of additional two weeks from the committed delivery day ( as mentioned on the product description page) , then you may choose to cancel the order for claiming a full refund. The way carrier service and handling charges will be deducted from your card payment, and the balance shall either be refunded.

nirnal.in does not ship outside India at this moment, and deliveries can be made at most of the locations in India as specified on the website(For more information regards the exports can contact us via mail/SMS/Call). Certain items cannot be delivered to a few locations where our carrier service is not available. Please ensure to check for the availability of delivery service for your shipping destination at the time of order completion on the website.

Please note that our products are dispatched from different ware houses spread across India. In the case where you have ordered more than one item, we might need to send your order in more than one package.

Once the order is dispatched to check where all your items are:

• Select the product

• Add to the cart with number of units

• Enter the shipping/delivery address /billing address

• Complete the payment online (domestic is available only)

• The Product would be received to you via Courier or transport service mentioned

Delivery charges and timescales vary depending on the type of products ordered, the service you select and the delivery address. You’ll find full details of our delivery charges here.

Please note that certain products and services may be subject to Additional Terms and Conditions of Sale & Service relevant to the delivery charges and/or delivery time applicable to that product or service. In particular:

Delivery Charges:

Delivery charges and delivery time vary depending on the type of products ordered, the service you select and the shipping address.

Special conditions are attached with delivery made by Direct Transfer. Please check below:

Delivery attempts and cancellations:

Delivery will be to address specified in your order. nirnal.in carrier will deliver between 10 am and 6 pm on all working days (excluding National Holidays) in most of the locations as specified on the website. If no one is available at a residential or other address at the time of delivery, a note will be left to advise the arrival of the shipment followed by a text message or a telephone call.

In case of delivery to Institutes, hostel, hotels, hospitals and marriage or banquet halls, delivery will be made at the reception. We do not  guarantee delivery to  the direct recipient in such cases.

All risk in the products you order (including risk of loss and/or damage to the products) shall pass to you when they are handed over to the carrier for delivering at the address specified in your order.

All risk in the products you order (including risk of loss and/or damage to the products) shall pass to you when they are delivered to the delivery address specified in your order.

Where the supply of your product(s) or service(s) delayed or prevented for reasons beyond our control (for example, material shortages, import delays or higher than anticipated demand) we will make every effort to keep you informed but shall be under no liability to you for such delay or failure.

In the event of non-delivery of items due to incomplete/wrong address or continuous unavailability of the person at the shipping address to receive the items from the carrier, the order will be cancelled automatically and the two way carrier service and handling charges will be deducted from your card payment, and the balance shall either be refunded or shall be refunded with KYC’s verification at the sole discretion of nirnal.in. nirnal.in shall not deliver to one of the family members on your behalf (in case of residential address) or shall not deliver to one of your colleagues (in case of factory or office establishment) in your absence unless the carrier service provider does on his own at the latter’s risk. In the event of your refusal to receive the shipment from the carrier willfully, then your order will be cancelled automatically and the two-way carrier service and handling charges will be deducted from your card payment. Remaining balance card payment collected from you if available, shall be offered to you back in the form of Cart credit. In case of any non-obtainability of carrier service charges and handling charges due to non-delivery for the reasons a) delivery refusal b) continuous unavailability, nirnal.in will send its claim to you for settling the payment within 15 days, failing which your future rights to buy from nirnal.in will be banned for a limited period.

International Delivery: Due to customs, legal, regulatory and certain practical restrictions applicable to orders placed for international delivery, some of our products may not be available for delivery to certain destinations outside India. NirNal reserves the right to define what can and cannot be delivered to which destination.

Replacement Policy

nirnal.in offers easy replacement only in the case of damaged or incorrectly supplied goods. nirnal.in reserves the right to offer you any one the three below mentioned options:

1. Send a replacement product once the customer returns the damaged product/products
2. Refund the amount only in the case where nirnal.in cannot offer a replacement. The refund will be issued as store credit which will not include the handling charges and taxes

*nirnal.in, in its sole discretion, will determine the usage of the given options.

What do I do if the product I received is damaged or incorrectly supplied on delivery?

You should check all products you receive against your order. If the products you receive are damaged or incorrectly supplied on delivery, you must note the details of any damage or error in supply on the delivery documentation or if you are unable to view the items on receipt, you must inform us (Customer Service Department by phone or email only) within 48 hrs of receipt of the items. You must return the products to us as soon as possible after informing us that the products are damaged or have been incorrectly supplied.

Applicability of Replacement Policy:

nirnal.in will accept Replacement or Exchange only if the following conditions are met.

1. Replacement request should be initiated within 48 hrs of order delivery.
2. Customer should inform us that the products are damaged or have been incorrectly supplied within 48 hrs of order delivery.
3. A photograph of the product along with the packaging should be emailed to salesnirnal@gmail.com within 48 hrs of order delivery.
4. The item needs to be returned along with the original packaging if requested by nirnal.in. The package should be returned within 15 days from initiation.
5. The tags on the product should be intact.
6. The product should be unwashed, unused and in an undamaged condition

Please note the below conditions that apply to the replacement claim.

1. Replacement for goods/ merchandise is subject to inspection and checking of returned product by M/s NirNal Water Filter team.
2. Replacement for goods/ merchandise will be initiated only once M/s NirNal Water Filter receives the return package
3. Damages due to neglect, improper usage or application will not be covered under our Replacement Policy.
4. Some special rules for promotional offers may override “nirnal.in 10 Days Replacement Policy.”
5. Please note that the Cash on Delivery convenience charge, and handling charges would not be included in the refund value of your order as these are non-refundable charges.
6. In the case where the quality of any products, services, information, or other material purchased or obtained by you through the website did not meet your expectations, no compensation will be given other than the replacement of the product or store credit. nirnal.in, in its sole discretion, will determine the usage of the given options.
7. If you choose to return any products to us, we will not be responsible for any loss or damage to them in transit and for this reason, we recommend that you use an approved carrier service. If returned products are lost or damaged in transit, we reserve the right to charge you (or not to refund any amount attributable to) such loss or damage.
8. We receive returned goods only through approved carrier service providers and you cannot return the goods in person physically to the Replacement Department.

Note: Lets mention we do don’t have return policy due to COVID 19 Alignment

How can I return a product?

We receive returned goods only through approved carrier service providers and you cannot return the goods in person physically to the Returns Department.

Please courier your return package to the below mentioned address and retain your courier slip.

Address for Return: Our office address required

Once the product has been returned, the customer needs to send email at salesnirnal@gmail.com with the below details for faster processing of your complaint

• Order No.
• Reason of replacement request
• AWB number
• Courier name
• Scan copy of the courier invoice
• Courier amount

What products, services and scenarios are not covered under the Replacement policy?

Applicability of the “Replacement Policy”do  not apply to the below products, services and scenarios:

• Products such as NirNal Water Filter unit
• Any products with a seal where the seal is broken
• Any consumable item which has been used or installed
• Replacement request is made outside the specified time frame
• Product is damaged because of use or Product is not in the same condition as you received it
• Defective products which are covered under the manufacturer’s warranty
• Anything missing from the package you’ve received including price tags, labels, original packing, freebies and accessories
• Items which were sold as combos/sets, are not eligible for exchange/replacement as individual items

Do I get a reimbursement of courier charges for returns

The courier charge will be not refunded. In special case regards the  damaged or incorrectly supplied items. To claim refund for the courier charges please follow the below steps:

Once the product has been returned, the customer needs to send email at salesnirnal@gmail.com with the below details for faster processing of your request

• Order No.
• Reason of replacement request
• AWB number
• Courier name (please retain the slip)

nirnal.in will notify you when we’ve received your return package. The courier charge will be refunded only once we receive the package and the same has gone successfully through our quality check.

Damage during the course of returning products: If you choose to return any products to us, we will not be responsible for any loss or damage to them in transit and for this reason, we recommend that you use an approved carrier service. If returned products are lost or damaged in transit, we reserve the right to charge you (or not to refund any amount attributable to) such loss or damage.

M/s NirNal Water Filter These items can only be refunded or replaced in accordance with your legal rights. Additional Terms and Conditions of Sale & Service apply to some of these items.

Approved Carrier Service Providers:

• DTDC
• Professional courier
• Blue Dart
• Quantiu
• Delhivery
• Aramax

Liability etc

nirnal.in assumes no responsibility for the traded products relating to fault yorm is-described information that if otherwise results in any injury or death due to the negligence or errors in the workmanship of the product or your misuse. nirnal.in offers only authentic, genuine and original products from the leading suppliers and brands; however, there is no guarantee to assure that these products will work fault free or that these products do satisfy your needs. As a trading partner, we hold no liabilities whatsoever arising out of the use or misuse of the products you have purchased from nirnal.in. For more information on products that we are trading through nirnal.in, please visit the respective Brand owner’s website.

Any products we supply to you will be of satisfactory quality. If we deliver a product to you that is not of satisfactory quality, (incorrect or damaged)you can contact us for a Replacement. Please check our Replacement Policy for details. We are only responsible for losses that are a natural, foreseeable consequence of our breach of these General Terms. We will not be liable to you if we are prevented or delayed from complying with our obligations under these General Terms by anything you (or anyone acting on your behalf) does or fails to do or due to events, which are beyond our reasonable control.

You must follow any advice we (or the manufacturer) give you to keep products, we supply to you, safe (including any instructions or product manuals provided with the products or website links on nirnal.in or on the manufacturer’s website). We cannot accept liability for damage to products we have supplied, which is caused by your failure to follow this advice.

In any event, we will not be liable for any losses related to any business of yours including (without limitation) lost data, lost profits, lost revenues or business interruption.

Promotions:

Yes i agree to authorize (Every quarter of the year) for the address Makers Nirnal Water Filter Belagavi and its representatives to call, SMS, email, or WhatsApp me about its products and offers, this consent overrides any registration for DNC/NDNC.

Dear Customer,

Congratulation on purchase of Nirnal Portable water filter, Pure & Safe drinking water anywhere, anytime

Nirnal – TERMS AND CONDITIONS

1. Consumable* items like composite Filter(s) that are subject to normal

wear and tear are not covered or borne by the company.

2. The Customer will have no claim against the company, its employees and its authorized agents or franchisees under pursuant to this unit in respect of death or injury to the customer or any other person or loss or damage to any property caused by of due to equipment failure, breakdown or accident, fire or operation or utilization of the goods otherwise than in accordance with the user guide or by due to any other cause or circumstances beyond the control of the company
3. The company’s liability, under the company’s policy, shall in no event and under no circumstances exceed the price paid by the customer to the company for the goods stated on the package.
4. Goods once sold will not be taken back or exchanged.

For further details & certification visit : www.nirnal.in